How we protect your information.

At General Air Pro LLC ("us", "we", "our" or the "Company"), we value your privacy and the importance of safeguarding your data. This Privacy Policy describes how we collect, store, access, and otherwise process information relating to individuals who visit generalairpro.com or contact us about heating and cooling services.

This policy applies to our website and the quote, booking, and service-request forms on it. It does not apply to third-party websites we may link to (such as our financing partner or our Google Business listing), which have their own privacy practices.

When you fill in a form on our website, call us, or email us, we may collect:

• Your name, phone number, and email address
• Your street address, city, state, and ZIP code (so we can schedule and reach your home or business)
• The type of service you need and any details or message you share with us
• Photos you choose to upload with a service request (for example, a photo of your equipment)

When you browse our website, we also automatically collect basic usage information — such as your IP address, browser type, pages visited, and the time of your visit — through Google Analytics and similar technologies. This helps us understand how visitors use the site so we can improve it.

We use the information we collect to:

• Respond to your quote requests, questions, and service requests
• Schedule appointments and send technicians to your address
• Send you appointment confirmations and follow-up messages about your request
• Improve our website and services
• Meet legal or regulatory obligations when required

We do not sell your personal information to anyone.

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site. When you first visit, a cookie banner asks for your consent: optional analytics cookies only run if you choose “Allow All”. If you choose “Reject all”, no analytics cookies are set and your browsing is not measured. Your choice is remembered on your device, and you can change it at any time with the “Cookie settings” link at the bottom of every page.

We also use Google Ads conversion measurement. In the United States and other places where it is allowed without prior consent, it runs unless you opt out with “Reject all” or the “Opt Out of Sale of Sharing/Targeted Advertising” setting; in the EU, UK, Switzerland and Canada it only runs if you choose “Allow All”. When you complete an online booking or request a free quote, your browser tells Google Ads that the action happened, along with cookie and device information, so we can see which of our ads lead to customer requests. We do not send your name, phone number, email or address to Google for this. Read how Google uses information from sites that use its services at business.safety.google/privacy.

You can also instruct your browser to refuse cookies or to tell you when a cookie is being sent, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and read how Google uses data at google.com/policies/privacy.

We share your personal data only in the ways described in this policy. We may share it with service providers that help us run our business — for example, our website hosting, email delivery, and analytics providers — and only as needed for them to provide those services to us.

We may also use or disclose your personal data to comply with a legal obligation, in connection with a request from a public or government authority, or to protect our rights, property, or safety.

Your information is stored on secure servers and is only accessible to the people who need it to respond to your request and schedule your service. We keep your information only as long as needed to provide our services and meet legal obligations.

If you are a New Jersey resident, the New Jersey Data Privacy Act (N.J.S.A. 56:8-166.4 et seq.) gives you the right to:

• Confirm whether we process your personal data and access it
• Correct inaccuracies in your personal data
• Delete personal data you provided or that we collected about you
• Obtain a copy of your personal data in a portable, usable format
• Opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling

We do not sell personal data and we do not use it for profiling with legal or similarly significant effects. We will not discriminate against you for exercising any of these rights. To exercise them, contact us using the details below — we will respond within 45 days as the law requires. If we decline your request, you may appeal by replying to our response, and we will explain the outcome in writing.

We also honor universal opt-out signals (such as the Global Privacy Control setting in your browser) as a valid request to opt out of optional tracking on this website.

Our website and services are intended for adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided us personal data, contact us and we will delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. Continued use of the website after a change means you accept the updated policy.

If you have any questions about this Privacy Policy or your personal data, contact us:

You can also reach us through our contact page.